Manchester

Property Manager/ Ambassador

Job Title: Property Manager/ Ambassador 

Department: Operations 

Location: Manchester

Reporting: General Manager 

Proposed Salary: Competitive salary and benefits package

MODA IS A LIFESTYLE NOT A LANDLORD

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

We continue to push the boundaries of style, service and innovation to craft considered, inclusive residential led neighbourhoods, focusing on customer service and best-in-class institutional grade design.

We have a clear objective of pioneering positive change to the UK rental landscape. 

ABOUT THE ROLE

An exceptional Property Manager who wants to become part of a new lifestyle and residential lettings brand. With Moda, it’s never just a job... it’s a way of life.

Angel Gardens is Moda’s flagship building. Our aim is to make it one of the most exciting places to live, work and play in Manchester.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile. 

MAIN RESPONSIBILITIES

  • Deliver first class customer service and resident engagement
  • Manage working relationships with suppliers and contractors
  • Provide informed and accurate information to residents
  • Manage a team of two maintenance technicians
  • Coordinate the preparation of amenities for resident events
  • Consistently deliver the Moda service standard to residents and all visitors to the building
  • Respond to resident enquiries (meeting all agreed KPIs)
  • Regularly review customer satisfaction
  • Communicate in line with brand values
  • Support completion of annual H&S and Fire risk assessments
  • Report all H&S and security issues or concerns to the GM and work together to form resolution
  • Review and monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
  • Risk assessment monitoring; including FRA, H&S, and employee
  • Responsible for safe on-site storage of maintenance supplies and materials and stock control

SKILLS

  • Excellent analytical and interpersonal skills
  • Proactive and dynamic, taking ownership of all of core duties
  • Strong communication skills (written and verbal) displaying sensitivities to and understanding of residents’ need
  • Accuracy and attention to detail
  • A great team player who takes ownership and responsibility
  • A logical thinker who can spot errors and resolve issues
  • Acts with integrity and professionalism
  • Well-groomed and of smart appearance
  • Good level of computer literacy using Microsoft Word, Excel and Outlook
  • Innovative and pro-active
  • Ability to handle multiple tasks
  • With training, able to use other systems and software packages
  • Understanding the importance of achieving deadlines and ensuring quality output
  • Use initiative and take responsibility for providing solutions
  • To ensure confidentiality and security of all business, client, and customer documentation/ information
  • Problem solving and well organised
  • Ability to work well under pressure
  • Proactive and dynamic, taking ownership of all of core duties

BE MORE YOU

As a leader in health and wellbeing, our aim is to create long-term, healthy, social and connected communities. Not only for the people that live in our neighbourhoods but also for the Moda team. As part of the team, you’ll get access to a whole host of benefits:

  • Pension
  • Quarterly wellness workshops
  • Regular socials 
  • Discounts on leading global brands
  • Regular health checks

GET IN TOUCH

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to kate@angel-gardens.com